Last Updated: October 25, 2020
Collection and Use of Personal Information
Disclosure of Personal Information
Legal Basis for Processing
Third Party Sites
Security of Personal Information
Retention of Personal Information
Account information. If you choose to purchase or register for our products and services, we will collect your name, address, email address and telephone number as well as information about the product or services you have purchased or registered for. Where we provide products or services to a business or other entity, we also collect the name and contact information of employees or representatives of that business or entity. We use this information to provide our products and services and otherwise manage our customer relationships including collecting amounts owing to us, enforcing our agreements, maintaining records, providing customer support and technical assistance and responding to requests and inquiries.
Payment information. We collect payment information in order to process payments for our products and services. This information may include bank account information or payment-card information (including payment card number, security code, expiration date) as well as the name and billing address of the individual making the payment.
Technical support. If you contact us for technical support, we will collect your name and contact details and information about the nature of the support required, including a description of the issue and the relevant software product and platform to which it relates. We may also collect diagnostic and technical information, such as system and registry data about software installations and hardware configurations, and error-tracking files. We use this information to provide technical support and to improve our products and services.
Your data. In the course of using our products and services you may upload certain information and data, including text, sound, video and image files. We will not access or use this information unless specifically requested by you (for example, in connection with a request for technical support).
Usage data. We automatically collect information about your use of our products and services including hardware information, operating system, information about your graphics card, the commands and tools you are using, application up time, error report information, and similar reports. We use this information to analyze and improve the quality, security, and integrity of the products and services we offer, to develop new products and services, to enforce our customer agreements and provide customer service.
Inquiries: If you contact us to request information about our products or services, or with other inquiries, we will collect your name and contact information, and any other information you choose to provide at the time of your request. We use this information to respond to your request or inquiry. We may also use this information to improve our products and services, or develop new products and services.
Feedback. We may collect and use feedback about our products and services to better understand our customers and users, to improve our products and services and to develop new products and services.
Marketing. We may use the personal information we collect to better understand our customers and for marketing purposes, including to personalize our marketing efforts. You can opt-out of our marketing communications at any time by following the instructions provided in the communication (where available), or by contacting us as set out below. Please note that if you opt-out of our marketing communications you will continue to receive transactional and account-related messages from us.
Our Website. We may also collect certain information automatically when you visit our Website. Please see Our Website section below.
Service Providers: In connection with providing our products and services, we may transfer personal information to third parties who provide services on our behalf. For example, we use service providers store our data, process payments, provide customer relationship management services and perform analytics. Personal information may be maintained and processed by us or our third-party service providers in Canada, the US or other jurisdictions. Our service providers are only authorized to use the personal information we provide to perform services for us. For more information, please contact us as set out in the “Contact Us” section below.
Sale of Business: We may transfer personal information as an asset in connection with a prospective or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of PCI or as part of a corporate reorganization or other change in corporate control.
Legal: PCI and our service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies) or as otherwise permitted or required by law.
Visiting our Website: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to improve our Website.
We rely on one or more of the following legal grounds (as appropriate) to process personal information:
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain of our services.
Social Media: We may offer you the opportunity to engage with PCI content on or through third-party social networking websites. When you engage with us or our content on or through third-party social networking websites you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender). We may use this information to personalize our marketing efforts.
We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. However, please note that no security measures can offer absolute security and we cannot guarantee that your personal information will not be stolen or accessed without authorization.
You may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to our Privacy Officer (see “Contact Us” below). You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. If you have any questions about these rights, or you would like to exercise any of them, please contact us as described below. We may request certain personal information for the purposes of verifying your identity.